The following terms and conditions apply to all references related to Terpeenes, its websites, service offerings, orders, and agreements. These belong to Terpeenes, headquartered at 30 Whitchurch Lane, Edgeware, London, HA8 6LE, and operating under applicable law CNAE 4619 Intermediaries of Trade in Miscellaneous Products.

By placing an order, you accept all responsibilities related to the shipping and legality of your order. If you have any doubts, please consult with your attorney. Do not order any products that are illegal in your country. Do not send us an email with legal questions. We make no claims about the legal status of any product. Check the legal rights and import provisions of your country before placing an order. We assume no responsibility for goods confiscated or damaged by customs.

Shipping

All risks during shipping belong to the buyer. Any damage occurring in transit is the responsibility of the shipping provider, and any claims should be directed to them in the case of lost goods. Upon request, we can provide shipping insurance at the customer’s expense.

Customers must inspect delivered items for damage immediately. Complaints about damaged items and all other claims are only valid when submitted to us in writing within 48 hours of receiving the order.

All delivery times are based on the assumption that there are no obstacles preventing a timely delivery. Terpeenese is not responsible for such delays.

Do not misuse our products in any way. Do not place an order if you are under 18 years of age. Under no circumstances will Terpeenes or its subsidiaries be liable for damages or injuries caused by the ingestion, use, or misuse of any products distributed.

Terpeenes is not responsible for the actions of its customers. By purchasing these products, you agree to everything stipulated in this disclaimer clause. Terpeenes does not encourage the violation of any laws.

Terpeenes reserves the right, at its sole discretion, to terminate your access to all or part of the services at any time for any reason deemed valid. Such actions may be taken without prior notice or any liability.

All offers made by Terpeenes are only valid when acknowledged and accepted by Terpeenes. Terpeenes is not obligated to provide you with information prior to the conclusion of the agreement. Prices are subject to change without prior notice.

Warranty

Our warranty covers justifiable damages. In cases of warranty, we will repair or replace the item in question. If Terpeenes considers a return to be justified due to damage, it is obliged to deliver replacement products as soon as possible without the buyer having the right to claim compensation for damages.

The warranty referred to in this article will not apply if the defect was caused wholly or partially by incorrect, improper, careless, or incompetent use and/or if you have made any modifications to the products.

The liability of Terpeenes is limited to the warranty it provides for certain products. Liability for indirect damages will not be recognized. Please note that we cannot exchange or credit items that have been used.

Terpeenes cannot guarantee that customs will not confiscate products ordered by you. If this is the case,Terpeenes will not refund any payments.

Returns

You have the right to cancel the contract entered into with us within 14 days of delivery of the products, provided the products are still factory-sealed. You are responsible for notifyingTerpeenes by email and must return the products immediately.

Terpeenes, upon receiving and verifying the products in question, will issue a credit note for future purchases or, if there is a prior request, will issue a refund. Shipping costs for returning the products will not be credited.

Returns made after the mentioned time frame will be subject to a 20% restocking fee. Terpeenes must be notified before returning products. The buyer is responsible for shipping and any damage incurred during transit.

Payment

In the event of non-payment, you will automatically be in default and will be required to pay legal interest on the total amount invoiced from the due date, along with any collection costs incurred by Terpeenes. We also reserve the right to cancel all discounts immediately and add them to the invoice along with bank interest.

Miscellaneous

The above terms constitute the complete agreement of the parties involved and replace any prior agreement regarding the subject matter. If any part of the above terms and conditions is found to be invalid, such invalidity will have no effect on the rest of the terms and conditions, which will remain intact as is. There are special terms and conditions that can only be activated by the company director.

Terpeenes reserves the right to modify the above terms and conditions at any time. These modifications will take effect immediately upon posting.