At Terpeenes.com, we aim to provide a seamless shopping and delivery experience for our customers across the UK and the EU. Please review our updated shipping policy to understand our practices.
Shipping Locations
We currently ship to:
- United Kingdom: Including England, Scotland, Wales, and Northern Ireland.
- European Union: All EU member countries.
Processing Times
- Orders are processed Monday to Friday (excluding public holidays).
- Standard processing time is 1-2 business days from the date of order confirmation.
- Orders placed after 2:00 PM or during weekends will begin processing on the next business day.
Shipping Options & Delivery Times
United Kingdom
Standard and Express Shipping
- Estimated Delivery: 1-2 business days
- Cost: £5.00 – £10.00 depending on weight (Free on orders over £200)
Next-Day Delivery
- Available for orders placed before 2:00 PM
- Delivery: Next business day
- Cost: £5.00 – £10.00 depending on weight (Free on orders over £200)
European Union
If stock is available in our EU warehouse, we will ship directly from there. If not, your order will be shipped from the UK.
Standard and Express EU Shipping from EU
- Estimated Delivery: 1-2 business days
- Cost: €10.00 – €20.00 (Free on orders over £200)
Standard and Express EU Shipping from UK
- Estimated Delivery: 1-3 business days
- Cost: £20.00 (Free on orders over £200)
Customs and Duties (EU Orders from UK)
Orders shipped to the EU from the UK may be subject to customs duties, taxes, or fees upon arrival in the destination country. These charges are the responsibility of the customer and vary depending on the country’s regulations.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery. You can track your order through our courier’s website.
Delivery Issues
If you experience any issues with delivery, such as delays or damaged packages, please contact our customer service team at [email protected]. We will work with the courier to resolve any problems promptly.
Address Accuracy
Please ensure your delivery address is accurate and complete at the time of order. Terpeenes.com is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Missed Deliveries
For missed deliveries returned to the courier’s depot, you will be contacted for re-delivery or collection instructions. Additional charges may apply for re-delivery.
Returns and Refunds
For information regarding returns and refunds, please refer to our Returns Policy.
Need Help?
If you have any further questions about our shipping policy, feel free to contact us at [email protected]. We are here to help!
Thank you for shopping with Terpeenes.com!