At Terpeenes, we process the information you provide in order to deliver the requested service and carry out billing. The data provided will be retained while the commercial relationship is maintained or for the time necessary to comply with legal obligations and address any responsibilities that may arise from fulfilling the purpose for which the data was collected. The data will not be shared with third parties unless there is a legal obligation. You have the right to obtain information about whether Terpene Extract Limited is processing your personal data, and you may exercise your rights of access, rectification, deletion, data portability, objection, and limitation of processing by sending a letter to: Terpeenes Limited, 30 Whitchurch Lane, Edgeware, London, HA8 6LE or by email to [email protected], always attaching a copy of your ID or equivalent document.

Additionally, and especially if you feel that you have not fully satisfied your rights, you may file a complaint with the national supervisory authority by contacting the English Data Protection Agency.

Security Measures

At Terpeenes.com, we inform you that we have implemented the necessary technical and organizational security measures to ensure the security of your personal data and to prevent its alteration, loss, unauthorized processing, and/or access, taking into account the state of technology, the nature of the data stored, and the risks to which they are exposed, whether they result from human action or physical or natural conditions. All of this is in accordance with the provisions of Article 9 of the LOPD and Royal Decree 1720/2007 of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the protection of personal data, and updated with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data.

In our online store, we have established additional measures to reinforce the confidentiality and integrity of information within the organization. However, as a user, you should be aware that security measures on the Internet are not impregnable.

At Terpeenes.com, we continuously monitor, control, and evaluate processes to ensure respect for data privacy.

Comments/Chats Monitoring

At Terpeenes.com, we allow users to post comments and reviews about our products. To ensure compliance with legal and regulatory requirements, as well as to maintain a respectful and lawful online environment, we actively monitor all comments and user-generated content. Any comments that are deemed illegal, offensive, defamatory, or otherwise inappropriate may be edited or removed at our discretion without prior notice. By posting comments, users agree to abide by these rules and acknowledge that their submissions are subject to review. This monitoring policy is in place to comply with card scheme regulations and ensure a safe and constructive community for all users.

Use and Processing of Personal Data

In compliance with Organic Law 15/1999 of December 13 on the Protection of Personal Data (hereinafter LOPD), Terpene Extract Limited (hereinafterTerpeenes.com) informs you that the personal data provided through the website, as well as any data you may provide in the future as part of your legal relationship with our entity, will be incorporated into automated and non-automated files owned by Terpeenes.com

These files are intended to manage, administer, provide services, or supply the products you request, contribute to the fulfillment and execution of contracts we may enter into, better understand your preferences, and adapt services to your needs. Additionally, we may offer new services or products and send you administrative, technical, organizational, and/or commercial information in documentary or electronic form related to Terpeenes.com activities via postal mail or our newsletter. Please note that the recipients of the collected information will exclusively be Terpeenes.com employees.

Unless explicitly stated otherwise with an asterisk (*), responses to questions about personal data are voluntary, and failure to answer such questions will not affect the quality of services you may request. However, failure to complete the required fields or provide incorrect data will prevent Terpeenes.com from providing you with the services or products you request.

Use of Cookies

As you may know, cookies are tools used by web servers to store and retrieve information about their users.

Cookies are messages sent by the server to the user’s computer, consisting of text files that are stored in the computer’s memory and collect information about the pages visited, the time spent on the internet, etc. Cookies are sent back to the server every time the user accesses that page.

The purpose of our cookies at Terpeenes.com is to personalize the services we offer you, providing you with information that may be of interest. If you do not want a cookie to be installed on your hard drive, you can configure your browser to refuse cookies. However, please note that in that case, the quality of website functionality may decrease.

Cookies are associated only with an anonymous user and their computer, and by themselves, they do not provide the client’s personal data, nor can they read data from their hard drive or read cookies created by other providers.

Logs are files stored on the server at Terpeenes.com that record data about your navigation and allow us to continue providing the services you request. They also help us analyze the system’s functionality, identify issues, and resolve them as quickly as possible.

You can find all the information about our Cookie Policy below.

Minors

At Terpeenes.com, we do not accept minors on our site, nor as customers for any of our products. Therefore, no minor will be subject to LOPD or any activities of the company.

It should be clear that Terpeenes.com is not responsible for data provided by minors without the knowledge of Terpeenes.com or without the consent of parents or guardians, or in bad faith against the company’s policy.

Modification of the Privacy Policy

We reserve the right to modify our Privacy Policy, at our discretion, or due to a doctrinal change from the Spanish Data Protection Agency, legislative, or judicial changes. We will publish any modification of the Privacy Policy at least ten days before its effective application. Use of the website after these changes implies acceptance of them.