Shipping Policy

At Terpeenes.com, we aim to provide a seamless shopping and delivery experience for our customers across the UK and the EU. Please review our updated shipping policy to understand our practices.

Shipping Locations

We currently ship to:

  • United Kingdom: Including England, Scotland, Wales, and Northern Ireland.
  • European Union: All EU member countries.

Processing Times

  • Orders are processed Monday to Friday (excluding public holidays).
  • Standard processing time is 1-2 business days from the date of order confirmation.
  • Orders placed after 2:00 PM or during weekends will begin processing on the next business day.

Shipping Options & Delivery Times

United Kingdom

  • Standard Shipping
    • Estimated Delivery: 3-5 business days
    • Cost: £X.XX (Free on orders over £200)
  • Express Shipping
    • Estimated Delivery: 1-2 business days
    • Cost: £X.XX
  • Next-Day Delivery
    • Available for orders placed before 2:00 PM
    • Delivery: Next business day
    • Cost: £X.XX

European Union

  • Standard EU Shipping
    • Estimated Delivery: 5-7 business days
    • Cost: £X.XX (Free on orders over £XX.XX)
  • Express EU Shipping
    • Estimated Delivery: 3-5 business days
    • Cost: £X.XX

Customs and Duties (EU Orders)

Orders shipped to the EU may be subject to customs duties, taxes, or fees upon arrival in the destination country. These charges are the responsibility of the customer and vary depending on the country’s regulations.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your delivery. You can track your order through our courier’s website.

Delivery Issues

If you experience any issues with delivery, such as delays or damaged packages, please contact our customer service team at info@terpeenes.com. We will work with the courier to resolve any problems promptly.

Address Accuracy

Please ensure your delivery address is accurate and complete at the time of order. Terpeenes.com is not responsible for delays or non-delivery caused by incorrect or incomplete address details.

Missed Deliveries

For missed deliveries returned to the courier’s depot, you will be contacted for re-delivery or collection instructions. Additional charges may apply for re-delivery.

Returns and Refunds

For information regarding returns and refunds, please refer to our Returns Policy.

If you have any further questions about our shipping policy, feel free to contact us at info@terpeenes.com. We are here to help!

Thank you for shopping with Terpeenes.com!