At Terpeenes, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition that you received it.
  • It must be in the original packaging.

Non-Returnable Items

We do not accept returns for:

  • Opened or used terpeenes bottles
  • Opened or broken packaging
  • Accessories that have been used
  • Gift cards
  • Downloadable software products
  • Health and personal care items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Important: Please do not send your purchase back to the manufacturer.

Partial Refunds

Certain situations may warrant partial refunds, including:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Refund Process

  1. Inspection: Once your return is received and inspected, we will notify you via email about the status of your refund.
  2. Approval/Rejection: If your refund is approved, it will be processed.
  3. Payment: A credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time for the refund to post.
  • Contact your bank, as processing times may vary.

If you’ve completed these steps and still have not received your refund, contact us at [email protected].

Sale Items

Only regular priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item:

  1. Email us at [email protected].
  2. Send your item to:
    Unit 4 Maidenhead Enterprise Centre, Cornwallis Street, Maidenhead, SL6 7BE.

Gifts

  • For gift items marked as gifts at purchase: You’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the gift wasn’t marked as a gift at purchase: We will send a refund to the gift giver, and they will be notified of your return.

Shipping Returns

To return your product, mail it to:
Unit 4 Maidenhead Enterprise Centre, Cornwallis Street, Maidenhead, SL6 7BE.

  • You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted.

Note: For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Need Help?

For any questions related to refunds and returns, contact us at:
[email protected]